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Frequently Asked Questions: SiteLever

Advanced SiteLever users may want to look at our Advanced Editing FAQ 

 

How Do I:

 

Troubleshooting:

 

What is SiteLever?
SiteLever is a template-based web management system that allows you to build and update your own website without having to know any HTML code.
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What do I need to work with SiteLever?
SiteLever is fully compatible with Internet Explorer version 5.5 and later. Please ensure that you are using Internet Explorer when using SiteLever.
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What is HTML?
HTML stands for Hypertext Mark-Up Language. HTML consists of "tags" that tell a web browser what the different parts of a web page are. HTML tags describe titles, paragraphs, images, links, and other parts of the structure of a website. With SiteLever, you don't have to know any HTML.
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What is CSS?
CSS stands for Cascading Style Sheets. CSS controls the overall look and feel of a website. This includes colors, typefaces, and - in some cases - layout and placement. With SiteLever, you don't have to know any CSS. Working with CSS in SiteLever is as easy as choosing options from a menu.
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When are my changes made viewable to the public?
The changes you make while editing will appear on your website after you have saved and published the page. Click on the save icon on the top left of the editor. Once you have saved the page, click "Publish This Page".
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How Do I…

 

How do I add a link to a page?

1) Click "Page Editor" and browse to the page you want to change.

2) Click the "Edit" button
 
3) a) For a text link, type in the words that will comprise the visible link, (for example, "Click here for Unicare"). Then use your mouse to highlight the word(s) you want to create or edit a link for.

    b) For an image link, click once on the image to select it. When selected, eight white squares will be displayed around the image's border. If the image is not already on the page please insert it first - refer to Section 1.2, page 18 of the SiteLever Manual for an overview of uploading and inserting an image.

4) Type or paste the link (for example, http://www.unicare.com) you would like into the Link (URL) box. Make sure you include the entire URL - don't change anything or add spaces. If you want to link to a page that is already being used on your site, click the appropriate file in the top section of the pop-up window.

5) (Optional) - Choose the class you want to use. Different classes will format the link text differently. You can choose between classes and see a preview of each.

6) (Optional) - Choose the target. If you choose "_blank", the link will open a new window. This is useful if you are linking to an external site and want to keep your site open in the background.

7) (Optional) - Choose a name for the link. This is for advanced users to create a name for anchor tags. It is usually not necessary.

8) Click "Close" to close the window.

9) Preview your page, or save it and publish the page.

10) Always make sure to test your links when you are done.

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How do I add an image?
To add an image:

1) Open the "Page Editor" or "Template Editor", depending on where you would like to insert the image.

2) Navigate (in "Browse Mode" or "System File Mode") to the page or template you would like to insert the image into.

3) Highlight the space where you would like to insert the image by clicking on it with your left mouse button.

4) Press the image button in the navigation bar. Then choose an image to upload from your PC or select one already on the server.

5) You will be able to preview the image. If this is the correct image, click "Upload".

6) Save and publish your changes.

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How do I add a new page in SiteLever?

  • Log into SiteLever.
  • Click the "Page Editor" tab.
  • In the upper right hand corner, in the grey bar, click "File System Mode."
  • On the gray bar, click "New Page."
  • Choose the template you would like the page to use by clicking the template name.
  • Enter the name you would like to use for the new page in the "File Name" box. Make sure to include .jsp after the page name.
  • The "Title," "Description," and "Key Words" fields are optional. Refer to the SiteLever Manual for more information about these fields.
  • Click the "Create Page" button.
  • Edit the new page with any information you want to include.
  •  Click the "Save" icon.
  •  Click the "Save and Publish" icon to finish the page.

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How do I add a new template in SiteLever?

  • Log into SiteLever.
  • Click the "Template Editor" tab.
  • On the grey bar, click "New Templates."
  • In the "Template Name" box, enter the name you would like to use for the new template.
  • Choose from the three template options. 

NOTE: We recommend choosing "Create from existing template" to ensure the content tags are properly in place.

  • Click the "OK" button.
  • Edit the new template.
  • Click the "Save" icon.
  • Click the "Save and Publish" icon to finish the page.
  •  Once you have published a new template, you will see the message "No page is   synchronized with template [template name].tmp." You will have to choose the pages you want to associate with the new template.

NOTE: Unless a template is associated with a page, it will not be visible outside Site Lever.
 

  •  Click the "Templates" tab.
  •  To associate your newly-created template with a page, click the "Template  Association" link.
  •  Select the pages you would like to re-associate with a different template by   clicking the corresponding checkboxes.

File path: this field displays the page name
Template: this field displays which template is currently associated with the page

  •  Select the template to be associated from the drop-down menu, then click "Change Template To:".
  •  Click "OK" to confirm the change.
  •  You will now see the pages with which the new template has been associated.

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How do I make changes to a page and publish it at a later time?
Once you have saved the page, do not click "Publish This Page". The file will remain locked until you go back in and make additional changes or publish the page.
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How do I view an updated page before I actually publish it?
Once you have saved a page, you can go back and view it. Click on the "Page Editor" tab at the top of your screen and go back to the directory listing. Find the file you worked on and click "View".
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How do I change the displayed name of a page? I don't want it to just display the file name.
In SiteLever, click on the "Page Editor" tab. Click on "File System Mode" (in the gray bar, on the upper right side.) This will list every page on your site. Click on "Properties" next to each page, and a pop-up window will appear that allows you to enter the title and keywords. Entering your changes and then closing the window will update the pages.
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How do I add meta tags and keywords to a page?
To add meta tags to a page, edit the "Properties" of each page as described in the question above.
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How do I open a page in a new window? I don't want my site to disappear when someone clicks on a link to an external site.
When adding that external link through SiteLever, you can have it open in a new window by choosing a target in the "link properties" screen. If you choose "_blank", the link will open a new window. Refer to "How do I add a link to a page?" for more information.
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How do I keep a page hidden? I don't want everyone to see it, just a certain client.
Create a new page but don't link it to your site. The public will not be able to see it, but it can be viewed if a person knows the correct web address (URL). Deliver the web address to the client. If viewed in an e-mail, the client may click on the link. It can also be copied and pasted into a web browser address bar.
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How do I add a news article to my site?
NOTE: DO NOT edit the page "news.jsp" directly. To add news articles, follow the instructions below:

1. From your welcome page, click on "News Listings". This page will display the news articles uploaded on your site. To add an article, click on "+Add Article".

2. Fill in the appropriate information:

Title (Optional): Paste the title of the news article here

Author (Optional): Paste the author of the news article here

Date: Select the date of the news article

Keywords (Optional): Add a list of keywords to help search engines find the page

Description (Optional): Enter the news article here, or compose a description of the article you are uploading or linking to

News article is composed in the above box: Select this option if you choose to paste the text of the article directly into the description field

News article is a link to an existing page or document: Select this option if you choose to link to the news article already on your site.

NOTE: We do not recommend this option if the page to be linked is on a site other than your own.

News article will be uploaded: Select this option if you choose to upload a news article file from your PC

3. Your article has been added. The news listing will display the entire content of the latest article, as well as title links to all past articles on the side. 
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How do I add a font style to the Style Sheet on my site?
Your CSS file stores design settings, divided by classes. This allows you to easily copy and change text formatting - including size, fonts, and color.

1) Open the "Page Editor".

2) Click "File System Mode" (located in the upper right).

3) Find "style.css" - it is usually listed last.

4) Click "Edit".

5) Use the following commands to edit your style sheet:

Save: Saves the current version of the CSS you're working on

Cancel: Leaves the CSS you are working on without saving any changes

Preview: Shows what your changes will look like in a new browser window

Add Style: Creates a new style

Text Mode: This is the text-only view of the style sheet. We strongly recommend you DO NOT use this mode unless you are very comfortable with CSS.

Remove Style: Removes a style and all its attributes from the CSS

Add Attribute: Adds an attribute to a style

Remove Attribute: Removes an attribute form a style

6) a) If you edit an existing style, that will affect all text that uses that style. For example, if you choose the class "primarynav" and change the text color, this change will affect all the primary navigation links of your site.

    b) When adding a style, you will be prompted to choose the attributes associated with that style. You may select as many as you wish, and can always add more later.

7) Click "Preview" to check your work.

8) Click "Save" when you're finished.

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How do I put an insurance application or brochure on my site so people can link to it?
Microsoft Word documents, Adobe PDFs, and PowerPoint presentations can be uploaded to your site. Once uploaded, you can create links to them as if they were an HTML page (see "Add a link").
NOTE: You can also upload a resource for private viewing - just don't create a link to it on your site, and give the URL path to the client by email.

To put a file on your site:

1) Click the "Page Editor" tab.

3) Click "File System Mode" (located on the right side).

4) Click "Upload File" in the gray bar.

5) Click "Browse..."

6) Locate the file you want to upload from your computer.

7) The "Save As" text box will allow you to change the file name if necessary.
NOTE: DO NOT change the file extension (the dot and the final letters that come after the dot).

8) Click "Submit".

9) You are back in "File System Mode". Your resource should appear in the list of files.

10) You can link to that file from an HTML page. If you want don't want to make the file public, you can send the file's address (URL) to a client by email.

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How do I setup an autoresponder for my email account?
1) Login to the server administrator for your account. The address for the server administrator is:
https://www.yourdomain.com:8443

NOTE: Make sure to replace yourdomainname with your website address.

Your login name and password is the same as the login and password you received when your site was setup. If you need this information, please notify support and it will be sent to you.

2) Click your domain name, which will appear as a link.

3) Click the "Mail" button (below "Services").

4) You will see a screen with all of the domain's email accounts listed.

5) Click the name of the account you want to set up the autoresponder for.

6) Click the "Autoresponders" icon.

7) Click the "Add New Autoresponder" icon.

8) On the next screen, fill out the appropriate information. Enter the required information ("Autoresponder Name", "Reply Subject", etc.), as well as your autoresponder message. 

9) When you're finished entering the information, click the "OK" button on the bottom of the page. You'll be returned to the "Mail Autoresponders" page.

10) Click the "Enable" icon to turn the autoresponder on.
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How do I setup email forwarding for my email account?
1) Login to the server administrator for your account. The address for the server administrator is:
https://www.yourdomain.com:8443

NOTE: Make sure to replace yourdomainname with your website address.

Your login name and password is the same as the login and password you received when your site was setup. If you need this information, please notify support and it will be sent to you.

2) Click your domain name, which will appear as a link.

3) Click the "Mail" button (below "Services").

4) You will see a screen with all of the domain's email accounts listed.

5) Click the name of the account you want to set up the redirect for.

6) Click the icon labeled "Redirect."

7) Check the "Redirect" box and enter the email address you want your mail forwarded to. 

8) Click "OK" when finished.
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How do I restore a previous version of a page or template?

  • Log into SiteLever.
  • Click the "Page Editor" tab to restore a web page.  Click the "Template Editor" tab to restore a template.
  • If you're restoring a web page, click the "File System Mode" link on the grey bar (in the upper right hand corner). If you're restoring a template, skip this step.
  • Click the number located in the "Versions" column next to the appropriate page.
  • Click the "View" link associated with an earlier version of the webpage to make sure it is the version you want to restore.
  • Click the "Restore" link. You are now on "Edit" page.
  • Make any desired changes.
  • Click the "Save" icon in the upper left hand corner.
  • Click "Save and Publish" to finish.

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How do I delete old versions of files?

1) Open "File System Mode" in "Page Editor"

2) Click the number (where the number of versions is displayed). This will take you to a screen that shows you old versions of your file.

3) Select all the old versions of the file you would like to delete.

4) Click "Delete".

NOTE: Once deleted, old versions of files cannot be restored. Use caution when deleting old versions of files.

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Troubleshooting:
 
I cannot log in to SiteLever
If you cannot log in to SiteLever, first check to make sure you have entered your username and password correctly. Your username and password are case-sensitive: any change in capitalization will keep you from entering SiteLever.

If you have forgotten your username and password, submit a Support request and we will send it to the email address we have on file. You will also find this username and password in an email with the subject heading: "Your Norvax Setup: Site Complete, Please Read Carefully", sent to you when your site was first activated. 
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I keep seeing a message stating: "Your session has timed out. Please login again".
For security reasons, SiteLever will time out after one hour of inactivity. Inactivity is defined as movement between pages. If you are editing a page for longer than one hour, it will timeout and your changes will be lost. When working in SiteLever, you should save your changes every few minutes.

We suggest that you use a program such as Microsoft Word to write and edit long pieces of text, then paste the finished text into your page through Site Lever. This will ensure that a local copy is saved and your text will not be lost.

From time to time, Norvax will upload software changes, causing all users to be logged out. We understand the inconvenience this causes, and we do this only when necessary to fix bugs and improve our products.

This can also be caused by forgetting to sign out of SiteLever after the edits are completed. Be sure to click the “Logout” link located in the upper right hand corner on the orange bar. This will prevent the error message in the future.

To fix this error:

1) Clear out your Internet cache. (Click “Tools”, then “Internet Options”. Click the “Delete Files” button.)

2) Clear out your cookies. (Click “Tools”, then “Internet Options”. Click the “Delete Cookies” button.)

3) Make sure your internet browser is always checking for newer versions of pages (Click “Tools”, then “Internet Options”. Then click the “Settings” button. At the top, make sure the button “Every visit to the page” is selected.)

4) Set your security settings to “Medium” or lower. (Click “Tools”, then “Internet Options”. Click the “Security” tab, then click the “Default” button.)

5) (if applicable) Disable any personal firewall you may be running (for example: Norton Security) completely.

6) (if applicable) Have your Network Administrator adjust your office firewall to allow all Norvax sites.
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I made changes to a page, but when I load the page, I see an old version.
There are two common causes of this:

1) You saved your edits, but didn’t publish the new page. If you saved but did not publish a file, the file will be listed on the “Home” tab of SiteLever under the heading “Pages you are working on.” Also, in “File System Mode” of “Page Editor”, any file that has been saved and not yet published will have next to it a blue text link that says “Publish”. You can publish the file by clicking that link.

2) Your computer may be “caching” an old version of the web page. This means it is trying to save time by referring to an old copy and hasn’t yet saved an updated copy from the web server. This is the default setting for many computers. You can view the updated page by hitting the “Refresh” button in your web browser.
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I can’t access a page… I see a message “This page is locked for editing…”
SiteLever only allows one user to work on a file at any given time. If you have multiple SiteLever users with unique usernames and passwords, the user must either:
a) Save and publish the page they are editing, or
b) close the page by clicking the “X” in the upper left-hand side of the command bar.

NOTE: If a SiteLever user closes their browser window instead of the two options mentioned, the page will remain locked to all other users until the user saves and publishes or cancels the editing process by clicking the “X” in the upper left-hand side of the command bar.
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When I click a link to one of my pages, I see a message stating: “The page cannot be found”.
Make sure that the address in the link is correct, and that the page exists. Remember that links are case-sensitive.
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I accidentally deleted a page, how do I get it back?
If you accidentally delete a page (not just a single version of the page) you will have to submit a Support request to get it back. We can track it down in our backed-up versions database. Please note that back-up recovery is considered custom support.
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I added a page/file through an FTP program but it is not listed in SiteLever.
To make an uploaded page editable, you have to update the SiteLever database manually.

1) Login to SiteLever.

2) Type http://www.yourdomainname.com/SiteLever/tool.jsp

NOTE: Make sure to replace yourdomainname with your website address.

On that page, click the link that says “Update Database”. This just goes through your file system and finds any new files. Updating your database may take a few minutes. When it’s finished, you should be able to edit all your pages.
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My content isn’t entering the way I want it to!
SiteLever page layouts are made from HTML table cells. You may inadvertently choose the wrong cell when trying to enter content. For example, a paragraph may end up in a long, narrow column.

To make it easy to choose the right cells, turn on the “Visible Borders” button (located in the left of the toolbar, directly beneath the “Save” button).
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The photo on the side disappeared after I added content to a page.
This is usually caused by an alignment issue. Scroll down the page and try to find the image. If the image appears further down the page, refer to this question in our Advanced Editing section.
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Certain elements of SiteLever are not loading. I do not see the command bar.
Some browsers do not fully support SiteLever. From time to time, users have noted certain incompatibilities with Netscape, AOL, or Mozilla browsers. Norvax recommends using Internet Explorer 5.5 for use with SiteLever.

It is also possible that your computer is storing old sessions of SiteLever. To fix this problem, please follow the instructions below:

1) Make sure that you are using a PC running Windows (not a Mac).

2) Make sure that you are using the latest version of Internet Explorer.

3) Clear out your Internet cache. (Click “Tools”, then “Internet Options”. Click the “Delete Files” button.)

4) Clear out your cookies. (Click on “Tools”, then “Internet Options”. Click the “Delete Cookies” button.)

5) Make sure your internet browser is always checking for newer versions of pages. (Click “Tools”, then “Internet Options”. Click the “Settings” button. At the top, make sure the button “Every visit to the page” is selected.)

6) Set your security settings to “Medium” or lower. (Click “Tools”, then “Internet Options”. Click the “Security” tab, then click the “Default” button.)

7) (if applicable) Disable any personal firewall you may be running (for example: Norton Security) completely.

8) (if applicable) Have your Network Administrator adjust your office firewall to allow all Norvax sites.
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I have created a new template, but I cannot see it. What should I do?

1) Once you have made the changes to your template, save and publish it.

2) Once you have published a new template, you will see the message “No page is synchronized with template [templatename].tmp.” You have to choose the pages to associate with the template. Unless a template is associated with a page, it will not be visible outside Site Lever.

3) Click the “Templates” tab.

4) To associate your new template with a page, click “Template Association” link.

5) Select the pages you want to re-associate with a different template by clicking the corresponding checkboxes.

File path: this field displays the page name
Template: this field displays which template is currently associated with the page

6) Select the template you want to use from the dropdown list, then click “Change Template To”.

7) Click “OK” to confirm the change.
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There is currently a file size limit of 4MB for uploaded files through SiteLever. How can I upload a bigger file?
For security reasons, 4 megabytes is the maximum file size that you can upload through SiteLever.

You can upload files larger than 4 MB using your File Transfer Protocol (FTP) account. Your FTP username and password were sent to you in your final set-up email. If you can’t find your set-up email, please fill out an online Support request.
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My Site Stats are not updating.
This can happen if the log file is too large.

To fix this, submit a Support request, or:

1) Access your site with File Transfer Protocol (FTP).

2) Browse to /statistics/log

3) Locate the log file — it’s usually named access_log.processed

4) Rename the log file.

5) Create a new file with the original file name.
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How do I ask a question that is not on this list?
If you have other questions or concerns, please fill out a support request and someone from our Technical Support Department will contact you within 24-48 hours.

If you have a suggestion for a new FAQ topic, let us know by filling out a support ticket.
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