#1 in Online HealthInsurance Sales Technology
1-866-4-NORVAX
CALL 1-866-466-7829
#1 in Online HealthInsurance Sales Technology
Frequently Asked Questions: Email
How do I set up email for my domain?
How do I access my email over the web?
How do I set up my email address in Microsoft
Outlook?
How do I set up an autoresponder for my email
account?
How do I set up email forwarding for my
email account?
Why I am receiving the following error when sending
an email: "553 Sorry, that domain isn't in
my list of allowed rcpthosts"?
I have set up my email in Outlook, but when
I test the account settings, email is unable to be sent.
How do I store a contact in the address
book?
How do I delete a message?
When I am replying or forwarding a message,
my signature appears below the original message. How do I get the signature
to appear before the original message text?
How do I ask a question that is not on this
list?
How do I set up email for my domain?
The easiest and quickest way to setup your email is to use our server
administrator.
1) Login to the server administrator at https://www.yourdomain.com:8443
NOTE: yourdomain.com will be your website’s
domain name.
2) Enter your login name and password.
Your login name and password are the same as the login and password you
received when your site was set up. Please notify
support if you need this information.
3) If you have more than one domain, click the domain you want to set up email for.
4) Click the “Mail” button (the envelope icon located under the “Services” heading in the middle of the page).
5) Click the “Add New Mail Name” icon.
6) Enter the name you want to add. For example, to add webmaster@yourdomain.com,
enter “webmaster” into the “Mail Name” box.
7) Enter a password.
NOTE: The password cannot contain any part of the mail
name.
8) Click "OK" at the bottom of the page to create that email address.
9) Repeat steps 3 through 6 for each additional email address you want
to create.
back to the top
How do I access my email over the web?
To access your email over the web:
1) Go to http://webmail.yourdomain.com
NOTE: yourdomain.com will be your website’s
domain name.
2) Enter your user name and password.
NOTE: Your username is the name before the “@”
in your email address. For example: test@norvax.com would log in with
the username “test”. Your password is your mailbox password,
as entered in step 7 of the question above.
NOTE: Our web-based email service runs on the Horde Email Platform. If you have questions about webmail that aren’t answered here, please refer to the documentation at www.horde.org
How do I set up my email address in Microsoft Outlook?
Please see these detailed instructions
to set up your email addresses in Microsoft Outlook. You can also refer
to Outlook’s “Help” file. From the top menu, choose
“Help”.
back to the top
How do I set up an autoresponder for my email account?
1) Login to the server administrator at https://www.yourdomain.com:8443
NOTE: yourdomain.com will be your website’s
domain name.
2) Enter your login name and password.
Your login name and password are the same as the login and password you
received when your site was set up. Please notify support if you need
this information.
3) If you have more than one domain, click the domain you want to set up email for.
4) Click the “Mail” button (the envelope icon located under the “Services” heading in the middle of the page).
5) You will see a screen with all of the domain’s email accounts
listed.
6) Click the name of the account you want to set the autoresponder for.
7) Check the “Mail Auto Responders” box and click “Add”.
8) Type in a name for the autoresponder and click “OK”.
7) On the next screen, enter the information that the message should contain and set the subject line for the message. Click the “Update” button on the bottom of the page when you are done.
8) Send a test message to the account to verify the autoresponder.
back to the top
How do I set up email forwarding for
my email account?
1) Login to the server administrator at https://www.yourdomain.com:8443
NOTE: yourdomain.com will be your website’s
domain name.
2) Enter your login name and password.
Your login name and password are the same as the login and password you
received when your site was set up. Please notify support if you need
this information.
3) If you have more than one domain, click the domain you want to set up email for.
4) Click the “Mail” button (the envelope icon located under the “Services” heading in the middle of the page).
5) You will see a screen with all of the domain’s email accounts listed.
6) Click on the name of the email address you want to set up a redirect for.
7) Check the box labeled “Redirect” and enter the email address
where you wish to forward this email.
back to the top
Why I am receiving the following error when
sending an email: “553 sorry, that domain isn't in my list of allowed
rcpthosts”?
For security reasons (including spam control), you must receive email
using the POP or IMAP protocols before sending any email. When you use
POP or IMAP you are authenticating a user; then this user is allowed to
send mail to unknown hosts. After you receive mail using the POP or IMAP
protocols there is a 30-minute window that the user is authenticated for.
If you send mail after that 30-minute window you will receive the error
above.
To fix the problem, send mail using the POP or IMAP protocol. Then try to resend the message. This is not a problem if you use the Webmail feature included with your account.
Another way to fix this error is to set your email program (Microsoft
Outlook, for example) to automatically send/receive every five minutes
or so. To do this in Outlook 2003, go to Tools > Options > Mail
Setup> Send/Receive and chose to “Schedule an automatic Send/Receive”
every five minutes.
back to the top
I have set up my email in Outlook, but when
I test the account settings, email is unable to be sent.
Some Internet Service Providers (ISPs) route all outbound email traffic
through their own “Simple Mail Transfer Protocol” (SMTP) servers.
In these cases, you must change your outbound email server (SMTP server)
from mail.yourdomain.com to the outbound email
server of your ISP. Contact your ISP for this information.
back to the top
How do I store a contact in the address
book?
1) Click the “Address Book” icon in the toolbar.
2) On the next screen, click the “Add” button in the toolbar.
3) Select “Private Addressbook” from the drop-down menu.
4) Click on “Add contact.”
5) Enter the contact information and click “Save.”
back to the top
How do I delete a message?
To delete a message:
1) Place a checkmark next the message and click the “Delete” link in either the upper or lower toolbar. A line will be shown through the message.
2) When a line is shown through the message information, the message has been “scheduled” for deletion.
3) To dispose of this message, click the “Purge Deleted”
link in the upper or lower toolbar.
back to the top
When I am replying or forwarding a message,
my signature appears below the original message. How do I get the signature
to appear before the original message text?
1) Go to http://webmail.yourdomain.com
NOTE: yourdomain.com will be your website’s
domain name.
2) Enter your user name and password.
3) Click the “Options” button in the toolbar.
4) Click “Personal Information” under the heading “Your Information”.
5) Click the “Edit Your Identities” link.
6) On the “Edit Identities” screen, select your identity
from the “Your Identities” drop-down.
NOTE: If you have not set up separate identities, select
“Default Identity”.
7) Check the box labeled: “Place your signature before replies
and forwards?” Checking this box will place your signature before
the replies and forwards.
back to the top
How do I ask a question that is not on
this list?
If you have other questions or concerns, please fill out a support
request and someone from our Technical Support Department
will contact you within 24-48 hours.
If you have a suggestion for a new FAQ topic, let us know by filling out a support ticket .