| Job Description : |
Are You a Microsoft fanatic? Do you dream of managing your own desktop environment? Do you enjoy working in a fast paced, cutting edge environment? If so, read on!
The Windows Desktop Support Technician will be the first point of contact for Norvax personnel seeking technical/systems assistance. They will serve as a member of the Operations group providing on-site support at the main and satellite offices.
Roles and Responsibilities
- Primary responsibility is to provide first line desktop support and service for employees in Norvax offices in Chicago and Ohio.
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Manage multiple Terminal Server installations, including user and session management.
- Actively monitor the issue tracking system and address/resolve outstanding issues.
- Assist in provisioning new users, including account, workstation and telephone system setup, and relocation of existing users.
- Windows systems administration, including user creation and management in Active Directory, managing roaming profiles and configuring Windows software components.
- To perform daily administrative tasks such as backup and server checks, and attending to printer/scanner issues.
- Work with current vendors to place new orders and to receive technical support as necessary.
General Requirements
- Working knowledge of Microsoft operating systems and Microsoft applications.
- To be conversant with Ethernet cabling and patching, TCP/IP, basic routing including infrastructure such as switches, routers and firewalls.
- Experience with thin client technologies
- Virtualization experience with VMware is a plus
- Capable of providing technical support in person and over the telephone.
- Excellent problem solving skills with the ability of providing solutions to problems that are identified.
- Ability to handle constantly changing work flows.
Technical Requirements
All applicants should have experience in the following areas:
- Windows Server 2003 or later
- Microsoft Terminal Services/Session Directory
- Windows XP, Vista & Windows 7
- Active Directory
- Exchange 2003 or later
- Microsoft Office 2003 or later
- TCP/IP Networking - switching, routing, patching, wireless and firewalls
- Powershell programming experience advantageous but not essential
- Avaya & Shoretel Phone Systems (IP Office/Voicemail Pro)
Norvax, Inc. is a leading developer of Web-based sales and online insurance marketing tools for the health insurance industry, helping insurance brokers, agents and carriers connect with customers and transact business more efficiently. From insurance websites to insurance software and lead management tools, the Norvax product suite lets insurance agents increase sales, cut administrative time and reduce expenses.
Founded in 2001, Norvax was named among the top ten fastest-growing software companies in the U.S. in 2007 by Inc. Magazine. Norvax is privately held and headquartered in Chicago.
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